HR SSC Advisor
Lloyds Register
Mumbai, India
hr
advisor
hr
queries
management
coe
hr operations
operations
administration
lead
data
delivery
team
May 8, 2023
Lloyds Register
Mumbai, India
Role Purpose
:HR Shared Service Centre Advisors are the first point of contact for incoming HR queries that could not be resolved via self-service. They will handle all queries through a case management tool, responding to the majority of routine requests for information and advice and referring more complex cases to a HR Operations in country or to relevant specialist in COE. They also provide transactional / administration support along with reporting capability to enable the wider HR Services.
Key Responsibilities:
- Serve as first point-of-contact for HR queries from line managers and colleagues - providing accurate and timely information, advice and interpretation of country and area level HR policies, processes and issues.
- Where required, conduct research to find answers to questions, in liaison with HR COEs and in-country HR teams to resolve HR queries and where necessary other teams throughout LR.
- Escalate complex queries which require either detailed local knowledge/presence or on-going support, which relate to HR Specialisms (ie Resourcing, L&D, Rewards, Global Mobility) refer to the HR Operations in country, COE or HR SSC Lead for support.
- Perform transactional / administrative services in support of HR processes and customers to agreed standards for example, on-boarding of new staff, leaver administration, employee data and document management, HR system management, etc...
- Provide dashboards, logs and reports containing data and analytics to Country HR, COE and HRBPs for further analysis.
- Contribute to continuous improvements to HR systems, process and policies.
- Keep case management system up to date with all actions and ensure cases are closed out in a timely manner.
- Act as a 'Subject Matter Expert' taking the lead for a specific process / geography / business stream
- Handle shared service centre related issues for SAMEA region, primary geographic area as agreed.
- Maintain excellent customer service delivery. Manage own workload and priorities tasks to ensure SLAs are achieved.
Technical / Professional Qualifications / Requirements:
- Experience of working in HR SSC.
- Degree in Human Resource Management with a minimum of 2 years of work experience.
- Excellent written and oral communication skills.
- Ability to manage high workloads & conflicting priorities. Planning and organising daily activity to achieve desired results
- Attention to detail and high work standards in support of accurate and successful delivery.
- Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing.
- Able to work collaboratively as a team, providing support and guidance to team members
- Able to operate effectively & proactively in a "client-oriented" service environment
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